If you are facing an urgent situation that requires immediate action, please do NOT rely only on email reporting.

Examples of urgent situations

• Water leaks or flooding

• Fire or smoke

• Electrical hazards (sparks, burning smell, exposed wires)

• Lift (elevator) trapped or malfunction with people inside

• Major safety risks in common areas

What to do

1. Take immediate action to prevent damage or danger if possible.

2. Contact the appropriate emergency service or on-site staff.

3. Inform the community management or security as soon as possible.

4. You may still send a report by email for documentation purposes.

Important

Email reports may not be seen immediately.
In urgent cases, always act first and use direct contact methods.

Thank you for helping keep the community safe.